Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. Returns will only be accepted for items that are defective upon arrival due to our own fault in production. Items that have broken due to customer wear and tear cannot be returned. Custom and made to order items cannot be refunded or returned if the customer accidentally ordered the wrong size. Please email abby@428metal.com for any questions about sizing and I am more than happy to help make sure you pick the best fit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at abby@428metal.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at abby@428metal.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at abby@428metal.com.