FAQ + Additional Info


Please allow 2-5 days for all domestic, ready-to-ship orders.

Custom/personalized jewelry can take 2-4 weeks to make before it is shipped.

428 Metal is a one-woman-show, your patience and understanding is much appreciated while I do my best get your jewelry to you ASAP!


Unused & undamaged pieces can be exchanged for jewelry that is the same or lower in price.

Custom/personalized items cannot be refunded, returned, or exchanged.


Defective/broken jewelry will always be repaired for free if it is a fault on our end.

A fee is charged if the repair needed is due to wear and tear on the buyer's end. Sh*t happens!

Either way we'll have your jewelry fixed up and ready to go in no time.

Recycling Gold, Silver, and Gemstones

Defective jewelry as well as every bit of scrap metal is recycled in the 428 studio so that no material goes to waste. Using recycled silver or gold does not impact the quality of jewelry, it only reduces waste.

Jewelry for Everyone

My jewelry is made for everyone and anyone. I don't want to hold anyone back from looking awesome, which is why I don't label my jewelry as men's or women's. If you love it, wear it!


If you're not sure what size to get, refer to our sizing charts! Any item can be made to your size, so if it's not listed just shoot me an email abby@428metal.com

What is Low-Waste Jewelry?

Every piece of jewelry and metal art is handmade in small batches in the 428 Studio. Mass production requires more energy and resources, and creates more waste throughout the production process than items produced locally, in small batches.